1red Casino terms
These are the house rules of 1red online casino. They cover who can play, how your account works, how we verify you and how withdrawals and complaints are handled. The full General Terms in your account have legal effect, in English only.
Who can play
You must be 18 or over, or older where your local law sets a higher age. We may ask for proof of age and suspend or restrict an account until we receive it.
The United Kingdom is on the restricted country list in our KYC policy, and our terms do not allow play from a restricted country. If you play from one, including through a VPN or any tool that hides your location, we may decline withdrawals and refunds, withhold winnings and suspend or close the account.
One account per person
Each person may hold one personal account. Duplicate accounts can be closed, their payouts cancelled and money already withdrawn from them reclaimed.
Keep your login to yourself and your details up to date. An account cannot be sold or transferred, and deposits must come from a payment method in your own name. Using someone else's card or wallet can lead to frozen or confiscated winnings.
Verification
Full verification starts once your total deposits pass €2,000, or the same amount in your currency, and before your first withdrawal of any size. We ask for a government photo ID, a selfie holding that ID and a utility bill or bank statement.
The bill or statement must be from the last three months, the ID must stay valid for at least three more months, and the names must match. Our KYC team reviews documents within 24 hours and emails you with an approval, a rejection or a request for more information.
While your account shows Temporarily Approved, withdrawals stay closed. False or incomplete details can lead to a refused withdrawal and a closed account.
Withdrawals
Stake each deposit at least three times before you withdraw. If you withdraw sooner, we may pass on the cost of processing your transactions.
On pound accounts the minimum withdrawal is £25 and a single withdrawal can reach £10,000. Daily, weekly and monthly limits depend on your total deposits, and we may adjust them for your account.
When documents are needed, processing starts once they are approved. Bank transfers usually arrive within ten banking days, and crypto payouts follow the confirmations of their network.
Bonus funds
Your balance holds cash and bonus funds separately. Cancel a bonus and you keep your cash, while the bonus and its winnings go. Each bonus has its own wagering, eligible games, maximum stake and expiry, shown with the offer.
Dormant accounts
After more than 180 days in a row without a login, and at least 30 days' notice, an account becomes dormant. From the following month a fee of 10 USD, or the same in your account currency, is taken each month.
The fee never takes the balance below zero and stops as soon as you log in again. If we close an account, we return the remaining balance, subject to anti-money-laundering checks.
Complaints
Email the support address listed in your account with Complaint in the subject line. Include your name, surname and phone number, what happened, when it happened and any screenshots or details that help.
We acknowledge every complaint within 24 hours and give a written answer within eight weeks. Complaints are handled in English and only with the account holder.